Role Description

You may work in a high street travel agents or a call centre, specialising in personal or business travel.

Depending on your role, your day-to-day tasks may include:

• understanding and meeting customers’ needs
• using your geographical knowledge to help customers find a suitable package holiday or plan independent travel
• making bookings and payments using online computer systems
• advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire
• informing customers of changes like cancelled flights
• arranging refunds and handling complaints
• meeting sales targets 
• keeping up to date with developments in the travel industry